Terms of Service

Effective date: July 24, 2026

Welcome to Fort Pilates. These Terms of Service ("Terms") govern your use of our website, classes, appointments, on-demand platform, and related services (the "Services"). By using our Services, you agree to these Terms.

1. Eligibility and accounts

You must provide accurate information when creating an account or booking. You are responsible for activity under your account and for keeping your login secure. Bookings and account management are handled through our booking platform (Mindbody).

2. Classes, appointments, and health

Some Services are physically demanding. You represent that you are in adequate health to participate and agree to complete any required medical history and liability waiver forms. Follow your instructor's guidance and stop if you feel unwell. Fort Pilates may provide a substitute instructor without prior notice.

3. Purchases, pricing, and payment

Prices for classes, packages, private sessions, memberships, gift cards, and retail items are as listed at the time of purchase and may change. Payment is processed through our third-party providers. All sales are final: there are no refunds or exchanges on any service, package, membership, or retail item, except where required by law.

Class packages and intro offers are valid only for the stated period (for example, intro packages are valid for [8 weeks]) and expire at the end of that period.

All classes & private sessions require an account and valid credit card on file to confirm your reservation. Your payment method must be on file 24 hours prior to your service and payment is due at the time of your visit.

If you don’t have a payment option chosen at the time of service you’ll be charged for a single session or, depending on your visit history, for another of the most recent payment option you’ve recently purchased.

If we haven’t heard from you or you haven’t updated your credit card on file 24 hours before your session, we reserve the right to cancel your appointment. You will be notified of the cancellation via email.

Fort Pilates enforces a 24 hour cancellation policy for all privates/duets and a 12 hour cancellation policy for all classes.

All appointments must be cancelled 24 hours prior to the scheduled time and classes must be cancelled 12 hours prior to the scheduled time.

Cancellations or no shows that occur less than 24 hours prior to the scheduled time for private/duet sessions and 12 hours prior to the scheduled time for classes will be charged in full. We are unable to make exceptions for illness or injury.

Appointments rescheduled less than 24 hours prior to the originally scheduled time will be treated as a new appointment and charged accordingly.

  • We cannot allow late admittance into class. No client will be admitted to class after the 10-minute cut off has lapsed unless you’ve contacted the studio about your arrival time. If you’re running late please email us at info@fortpilates.com or call us directly, as soon as you’re able to.

  • If you’re running late or need to update us about your arrival time for a private session, we ask that you call or email the studio as soon as you’re able to. If we haven’t heard from you 20 minutes after your private session start time we will consider your session a late cancellation and your instructor is free to leave the studio.

  • For our pregnant clients: After your first trimester, we kindly ask you take prenatal reformer and private sessions only. If you have questions regarding our prenatal policy please contact info@fortpilates.com

  • Fort Pilates reserves the right to provide a substitute instructor for all classes without prior notice.

  • Fort Pilates does not offer refunds or exchanges on any service or retail item that is purchased.

  • All packages are activated on the date of the first class/private session attended. Packages are valid for 90 days.

  • We ask that you refrain from using your phone, or any other device, to record video in our shared studio spaces.

5. Waitlist and notifications

To utilize the waitlist function you must have a phone number on file and your email and text alerts turned on.

  • A valid payment option must be available when added to the waitlist and payment is due at the time of service.

  • Class openings may become available up to 1 hour prior to the start of class.

  • If you’re on the waitlist and an opening occurs more than 12 hours prior to class, you will be automatically added to the class roster. You are responsible for cancelling yourself out if you do not wish to attend class at that time. Our cancellation policy will apply.

  • If an opening occurs less than 12 hours prior to the class, MindBody will contact everyone on the waitlist via text. The first person to claim the opening will be added to the class roster.

  • We strongly discourage booking multiple waitlist in a given day, as it’s easy to get double-booked, and our cancellation policy will apply to both reservations.

  • If you are on the waitlist but are not added to class, any unused payment options will be applied to your account for future use.

  • We do not offer refunds for payment options purchased to join the waitlist if you aren’t added to class.

6. On-demand platform

Access to the on-demand video platform is provided on a subscription basis at the rates listed. Subscriptions renew automatically until cancelled. You may cancel at any time; access continues through the end of the current billing period. Content is for your personal, non-commercial use only.

7. Text messaging (SMS)

If you opt in to text messages, you consent to receive recurring automated marketing and informational messages from Fort Pilates. Consent is not a condition of purchase. Message frequency varies and message and data rates may apply. Reply STOP to opt out and HELP for help. See our Privacy Policy for how we handle your mobile information.

Mobile Terms of Service — Fort Pilates

Last updated: July 24, 2026

The Fort Pilates mobile message service (the "Service") is operated by Fort Pilates (“Fort Pilates”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.

By consenting to Fort Pilates’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of Fort Pilates through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).

You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with Fort Pilates. Your participation in this program is completely voluntary.

We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.

You may opt-out of the Service at any time. Text the single keyword command STOP to +18775022945 or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other Fort Pilates mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.

For Service support or assistance, text HELP to +18775022945 or email info@fortpilates.com.

We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.

The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.

To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.

We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice.

8. Intellectual property

The Fort Pilates name, logo, website content, and on-demand content are owned by Fort Pilates or its licensors and may not be copied, distributed, or used without permission.

9. Assumption of risk and limitation of liability

Participation in movement and pilates activities involves inherent risks. To the fullest extent permitted by law, Fort Pilates is not liable for injuries or damages arising from your use of the Services, and our total liability is limited to the amount you paid for the applicable Service. This section does not limit any liability that cannot be limited under applicable law, and is in addition to any separate liability waiver you sign.

10. Governing law

These Terms are governed by the laws of the State of New York, without regard to its conflict-of-law provisions.

11. Changes to these Terms

We may update these Terms from time to time. Changes are effective when posted, and continued use of the Services constitutes acceptance.

12. Contact

Fort Pilates [Legal entity name, PRACTICE PILATES NYC LLC ] 672 Fulton St. / 165 Dekalb Ave, Fort Greene, Brooklyn, NY Email: [info@fortpilates.com] Phone: (917) 522-2777